Shipping Policy

Thank you for shopping at Zoë Ltd. 

  • Ready to Wear Dresses:
    • WE OFFER FREE STANDARD SHIPPING, ALL THE TIME.
      Estimated delivery date will be shown at checkout. Please note checkout options does not take into account business hours.
    • Orders are shipped within 1-3 business days. The factory hours are Monday-Thursday 8am-5pm EST.
    • Expedited shipping deadlines must be ordered before 12pm EST. 
    • All items marked “Final Sale” are final sale and can not be returned. If accidentally returned they will not be returned to the customer and you will not receive a refund. Final sale items are sold “as is” and do not receive a store credit or refund. 
    • Special orders have a two month lead time and are final sale. 
    • We do not offer exchanges. 
  • International Orders
    • Free shipping is not valid on international orders. The shipping options for international orders will appear at checkout. International customers are responsible for duty fees and return shipping.  
    • White Label Collection:
      • Free shipping is not included in the White Label Collection. The shipping cost will be calculated at checkout. 
      • Semi Custom Gowns:
        • Free shipping is not included in the semi custom gown collection.
        • Semi custom gowns are final sale as they are made special for you. 
        • Custom By Zoe:
          • Custom by Zoe does not offer free shipping.
          • All Custom by Zoe gowns are final sale as they are made special for you.

        Regarding sales: We will gladly issue the price difference in original form of payment, as long as: your order was placed within 2 days of the item(s) going on sale and you purchased the item(s) at the original price. We cannot offer further markdowns on sale merchandise.

        Contact us at info@zoeltd.com for any additional questions