Shipping Policy
Thank you for shopping at Zoë Ltd.
- Ready to Wear Dresses:
- WE OFFER FREE STANDARD SHIPPING, ALL THE TIME.
Estimated delivery date will be shown at checkout. Please note checkout options does not take into account business hours. - Orders are shipped within 1-3 business days. The factory hours are Monday-Thursday 8am-5pm EST.
- Expedited shipping deadlines must be ordered before 12pm EST.
- All items marked “Final Sale” are final sale and can not be returned. If accidentally returned they will not be returned to the customer and you will not receive a refund. Final sale items are sold “as is” and do not receive a store credit or refund.
- Special orders have a two month lead time and are final sale.
- We do not offer exchanges.
- International Orders
- Free shipping is not valid on international orders. The shipping options for international orders will appear at checkout. International customers are responsible for duty fees and return shipping.
- White Label Collection:
- Free shipping is not included in the White Label Collection. The shipping cost will be calculated at checkout.
- Platinum Collection Gowns:
- Free shipping is not included in the Platinum Collection. The shipping cost will be calculated at checkout.
- Platinum collection ships within 3-7 business days. Please contact us if you need it sooner.
- Semi Custom Gowns:
- Free shipping is not included in the semi custom gown collection.
- Semi custom gowns are final sale as they are made special for you.
- Custom By Zoe:
- Custom by Zoe does not offer free shipping.
- All Custom by Zoe gowns are final sale as they are made special for you.
