Return & Refund Policy

Thank you for shopping at Zoë Ltd. If you are not entirely satisfied with your purchase, we're here to help!

Code "BESTSALEYET" is final sale and can not be returned. No exceptions

  • Ready to Wear Dresses:
    • You have 14 days from when you receive your order to request a return.
    • To be eligible for a refund, your item must be unused and in the same condition you received it.
    • To return fill out the form below and choose which option suits you best.
      • You have the option of shipping the item back yourself for a full refund. Or if you wish for us to provide a return label, the cost of shipping ($9.95) will be deducted from your total refund.
    • Your return must be post marked within 5 days of return label receipt.  

    • All items marked “Final Sale” are final sale and can not be returned. If accidentally returned they will not be returned to the customer and you will not receive a refund. Final sale items are sold “as is” and will not receive a store credit or refund. 
  • White Label Collection:
    • You have 14 days from when you receive your order to request a return.
    • To be eligible for a refund, your item must be unused and in the same condition you received it.
    • To return fill out the form below and choose which option suits you best.
      • You have the option of shipping the item back yourself for a full refund. Or if you wish for us to provide a return label the shipping cost (shown at checkout) will be deducted from your refund.
    • Your return must be post marked within 5 days of return label receipt.  
  • Platinum Collection Gowns:
    • You have 3 days from when you receive your order to request a return.
    • To be eligible for a refund, your item must be unused and in the same condition you received it, garment bag included.
    • To return fill out the form below and choose which option suits you best.
      • You have the option of shipping the item back yourself for a full refund. Or if you wish for us to provide a return label, a fee ($14.95) will be deducted per dress from your refund.
    • Your return must be post marked within 3 days of return label receipt.  
  • Semi Custom Gowns are final sale as they are made special for you. 
    • Custom By Zoe is final sale as it is made special for you. 

    *Store credits can only be used once.

    Contact us at info@zoeltd.com for any additional questions. Please email us regarding international return policy.