Return & Refund Policy
Thank you for shopping at Zoë Ltd. If you are not entirely satisfied with your purchase, we're here to help.
- Ready to Wear Dresses:
- You have 14 days from when you receive your order to request a return.
- To be eligible for a refund, your item must be unused and in the same condition you received it.
- To return fill out the form below and choose which option suits you best.
- You have the option of shipping the item back yourself for a full refund. Or if you wish for us to provide a return label, the cost of shipping ($9.95) will be deducted from your refund
- Your return must be post marked within 5 days of return label receipt.
- $45 dresses and extra fabric are final sale.
- Platinum Collection Gowns:
- You have 3 days from when you receive your order to request a return.
- To be eligible for a refund, your item must be unused and in the same condition you received it, garment bag included.
- To return fill out the form below and choose which option suits you best.
- You have the option of shipping the item back yourself for a full refund. Or if you wish for us to provide a return label, the cost of shipping ($14.95) will be deducted from your refund
- Your return must be post marked within 3 days of return label receipt.
- Semi Custom Gowns are final sale as they are made special for you.
- Custom By Zoe is final sale as it is made special for you.
